How to refund a Steam game

Complete guide with multiple methods and troubleshooting

7-10 min read
Expert Verified
Last Updated: August 2025

Quick Answer

To refund a Steam game, you can initiate the process through the Steam client or the Steam website. Ensure that your request meets the refund policy criteria, which includes requesting the refund within 14 days of purchase and having less than 2 hours of playtime.

Easy⏱ 7-10 min read

Prerequisites & Requirements

Before starting the refund process, ensure you meet the following requirements:
  • •A Steam account in good standing with the game purchased within the last 14 days.
  • •Less than 2 hours of playtime on the game you wish to refund.
  • •Access to the Steam client or a web browser to access the Steam website.
  • •Ensure your payment method is valid and can receive refunds.

Method 1: Requesting a Refund via Steam Client

This method is the most straightforward for users who have the Steam client installed. It allows you to manage your purchases directly.
  • •Step 1: Open the Steam client and log in to your account.
  • •Step 2: Click on 'Library' at the top of the window to view your games.
  • •Step 3: Right-click on the game you want to refund and select 'Manage' > 'Remove from Account'.
  • •Step 4: Click on 'Help' in the top menu, then select 'Steam Support'.
  • •Step 5: Click on 'Purchases', then select the game you wish to refund.
  • •Step 6: Click on 'I would like a refund' and follow the prompts to complete your request.
  • •Step 7: You should receive a confirmation email regarding your refund request.

For Windows 11

Windows 11 users will find the interface similar to Windows 10 but with slight visual changes.
  • •Ensure your Windows 11 is updated to the latest version for optimal performance.
  • •Use the search bar in the taskbar to quickly find the Steam client if needed.

For Windows 10

Windows 10 users will follow the same steps as above, with no significant differences.
  • •Make sure your Windows 10 is updated to avoid any compatibility issues.
  • •You can also access Steam from the Start menu.

Method 2: Requesting a Refund via Steam Website

If you prefer using a web browser or do not have access to the Steam client, you can request a refund through the Steam website.
  • •Step 1: Go to the Steam website (store.steampowered.com) and log in to your account.
  • •Step 2: Hover over your account name in the top right corner and select 'Account details'.
  • •Step 3: Click on 'View purchase history'.
  • •Step 4: Find the game you want to refund and click on 'Refund'.
  • •Step 5: Follow the prompts to complete your refund request.
  • •Step 6: Check your email for a confirmation of your refund request.

Troubleshooting Common Issues

If you encounter problems during the refund process, consider the following solutions:
  • •Error: 'Refund request denied' - Solution: Ensure you meet the refund policy criteria (14 days and less than 2 hours of playtime).
  • •Issue: 'Game not found in purchase history' - Fix: Ensure you are logged into the correct Steam account.
  • •Problem: 'Refund request not processed' - Workaround: Wait for a confirmation email; if not received within a few days, contact Steam Support.

Advanced Tips & Shortcuts

Enhance your refund experience with these tips:
  • •Keyboard shortcut: Ctrl + Shift + Esc - Opens Task Manager to quickly check if Steam is running.
  • •Command line: 'steam://open/console' - Opens the Steam console for advanced troubleshooting.
  • •Hidden feature: 'Steam Support' - Access through the Help menu for additional assistance.

Common Mistakes to Avoid

Avoid these common pitfalls:

Expert Tips

For the best refund experience, always familiarize yourself with Steam's refund policy before making a purchase.