How to use Google Pay in stores

Complete guide with multiple methods and troubleshooting

7-10 min read
Expert Verified
Last Updated: August 2025

Quick Answer

To use Google Pay in stores, ensure that your device is set up with the Google Pay app and that you have added a payment method. When ready to pay, unlock your device and hold it near the contactless payment terminal until you see a confirmation on your screen.

Easy⏱ 7-10 min read

Prerequisites & Requirements

Before using Google Pay in stores, ensure you meet the following requirements:
  • •A compatible Android device (Android 5.0 or higher) or iOS device (iOS 10 or higher).
  • •Google Pay app installed from the Google Play Store or Apple App Store.
  • •An active Google account.
  • •NFC (Near Field Communication) enabled on your device.
  • •A supported payment method added to Google Pay (credit/debit card, bank account).

Method 1: Using Google Pay with NFC

This method is the primary way to use Google Pay in stores equipped with contactless payment terminals.
  • •Step 1: Open the Google Pay app on your device.
  • •Step 2: Tap on 'Payment' at the bottom of the screen to view your added payment methods.
  • •Step 3: Ensure your preferred payment method is selected (tap to select if necessary).
  • •Step 4: Unlock your device using your fingerprint, PIN, or pattern.
  • •Step 5: Hold your device near the contactless payment terminal until you see a checkmark or hear a beep, indicating the payment was successful.
  • •Step 6: You may receive a notification confirming the transaction.

For Windows 11

While Google Pay is primarily a mobile application, if you're using a Windows 11 device with an NFC reader, follow these steps:
  • •Ensure NFC is enabled in Settings > Devices > NFC.
  • •Open the Google Pay web app in your browser.
  • •Follow similar steps as in the mobile app to select your payment method.

For Windows 10

Google Pay is not directly available on Windows 10, but you can access it via a browser with NFC capabilities.
  • •Check NFC settings under Control Panel > Devices and Printers.
  • •Use the Google Pay web app to manage your payment methods.

Method 2: Using Google Pay with QR Codes

This method is useful when the merchant provides a QR code for payment.
  • •Step 1: Open the Google Pay app on your device.
  • •Step 2: Tap on 'Pay' at the bottom of the screen.
  • •Step 3: Select 'Scan QR code' from the options.
  • •Step 4: Point your camera at the QR code provided by the merchant.
  • •Step 5: Confirm the payment amount and tap 'Pay'.
  • •Step 6: Wait for a confirmation message indicating the payment was successful.

Troubleshooting Common Issues

If you encounter issues while using Google Pay, consider the following solutions:
  • •Error: 'Payment Failed' - Solution: Ensure your device is connected to the internet and that your payment method is valid.
  • •Issue: 'NFC not working' - Fix: Go to Settings > Connected devices > Connection preferences > NFC and ensure it is turned on.
  • •Problem: 'Transaction not recognized' - Workaround: Check your transaction history in the Google Pay app and contact the merchant if necessary.

Advanced Tips & Shortcuts

Enhance your Google Pay experience with these tips:
  • •Keyboard shortcut: N/A - Google Pay is primarily mobile-based.
  • •Command line: N/A - Google Pay does not support command line operations.
  • •Hidden feature: Use the 'Send Money' feature to quickly transfer funds to friends or family directly from the app.

Common Mistakes to Avoid

Avoid these common pitfalls:

Expert Tips

For a seamless experience, always ensure your Google Pay app is updated and your payment methods are current.