How to stop robocalls with your carrier

Complete guide with multiple methods and troubleshooting.

7-10 min read
Expert Verified
Last Updated: August 2025

Quick Answer

To stop robocalls with your carrier, you can enable call-blocking features provided by your mobile service provider, or use third-party applications designed to filter unwanted calls. Additionally, registering your number with the National Do Not Call Registry can help reduce the frequency of these calls.

Easy⏱ 7-10 min read

Prerequisites & Requirements

Before attempting to stop robocalls with your carrier, ensure you have the following:
  • •A mobile phone with an active service plan from a supported carrier.
  • •Access to your carrier's mobile app or website for account management.
  • •Basic understanding of your phone's settings and features.
  • •A registered phone number with the National Do Not Call Registry (optional but recommended).

Method 1: Using Carrier Call Blocking Features

Most major carriers offer built-in call-blocking features. This method is effective for users who prefer not to download additional apps.
  • •Step 1: Open your carrier's mobile app (e.g., My Verizon, MyAT&T) or visit their website.
  • •Step 2: Log in to your account using your credentials.
  • •Step 3: Navigate to the 'Call Settings' or 'Privacy' section (exact wording may vary).
  • •Step 4: Look for options labeled 'Call Blocking', 'Spam Protection', or 'Robocall Blocking'.
  • •Step 5: Enable the feature by toggling the switch or clicking 'Activate'.
  • •Step 6: Confirm any prompts that appear to finalize the activation.
  • •Step 7: To verify it worked, make a test call from a known robocall number and check if it is blocked.
  • •Step 8: If it doesn't work, ensure your app is updated and repeat the steps, or contact customer support.

For Windows 11

While Windows 11 is primarily for PCs, if you're using a Windows Phone, follow these steps:
  • •Open the 'Settings' app.
  • •Select 'Privacy & security', then 'Call blocking'.
  • •Enable 'Block unknown callers'.

For Windows 10

Similar to Windows 11, if applicable:
  • •Access 'Settings' from the Start menu.
  • •Go to 'System', then 'Phone'.
  • •Turn on 'Block unknown callers'.

Method 2: Registering with the National Do Not Call Registry

This method is useful for reducing telemarketing calls from legitimate businesses.
  • •Step 1: Visit the National Do Not Call Registry website at https://www.donotcall.gov.
  • •Step 2: Click on 'Register Your Phone' and enter your phone number.
  • •Step 3: Confirm your registration via the email sent to you.
  • •Step 4: Wait for at least 31 days for the registration to take effect.
  • •Step 5: To verify, you can call the registry at 1-888-382-1222 from the number you registered.

Troubleshooting Common Issues

If you encounter issues while trying to stop robocalls, consider the following solutions:
  • •Error: 'Feature not available' - Solution: Ensure your plan supports call blocking; contact your carrier for assistance.
  • •Issue: 'Calls still coming through' - Fix: Check if the call-blocking feature is enabled and update your app.
  • •Problem: 'Registration not confirmed' - Workaround: Check your spam folder for the confirmation email or re-register.

Advanced Tips & Shortcuts

For users looking to enhance their call-blocking capabilities:
  • •Keyboard shortcut: N/A - Use your carrier's app for quick access.
  • •Command line: N/A - This feature is not applicable for mobile devices.
  • •Hidden feature: Many carriers offer additional spam filters; check your app settings for more options.

Common Mistakes to Avoid

Avoid these common pitfalls:

Expert Tips

Utilizing both carrier features and third-party applications provides the best defense against robocalls.