How to forward calls on Android

Complete guide with multiple methods and troubleshooting for call forwarding on Android.

7-10 min read
Expert Verified
Last Updated: August 2025

Quick Answer

To forward calls on Android, users can access the Phone app settings, where they can set up call forwarding options based on their preferences. This feature allows users to redirect incoming calls to another number, ensuring they don't miss important calls when unavailable.

Easy⏱ 7-10 min read

Prerequisites & Requirements

Before starting the call forwarding setup, ensure you have the following:
  • •An Android device running Android 5.0 (Lollipop) or later.
  • •Active mobile network service with call forwarding capabilities enabled by your carrier.
  • •Permissions to access the Phone app and modify call settings.
  • •Backup important data, as changes in settings may affect other functionalities.

Method 1: Using the Phone App Settings

This method is the most straightforward way to set up call forwarding directly through the Phone app.
  • •Step 1: Open the Phone app on your Android device.
  • •Step 2: Tap on the three-dot menu (⋮) in the top right corner and select 'Settings'.
  • •Step 3: Look for 'Call forwarding' or 'Calls' and tap on it.
  • •Step 4: Choose the type of forwarding you want (Always forward, Forward when busy, Forward when unanswered, Forward when unreachable).
  • •Step 5: Enter the phone number you want to forward calls to and tap 'Enable' or 'Turn on'.
  • •Step 6: To verify, make a test call to your number and ensure it forwards correctly.
  • •Step 7: If it doesn't work, check your network settings and ensure that call forwarding is supported by your carrier.

For Android 11 and later

In Android 11 and later versions, the interface may slightly differ.
  • •Step 1: Open the Phone app.
  • •Step 2: Tap on 'More' (three dots) > 'Settings'.
  • •Step 3: Select 'Calling accounts' > your SIM card.
  • •Step 4: Tap on 'Call forwarding' and follow the same steps as above.

For Android 10 and earlier

Older versions may have different menu paths.
  • •Step 1: Open the Phone app.
  • •Step 2: Tap on the 'Menu' button (three horizontal lines) > 'Settings'.
  • •Step 3: Select 'Call settings' > 'Call forwarding'.
  • •Step 4: Follow the same steps as above.

Method 2: Using Carrier Codes

This method involves dialing specific codes provided by your carrier to set up call forwarding.
  • •Step 1: Open the Phone app.
  • •Step 2: Dial the appropriate code for your carrier. Common codes include:
  • • - Always forward: **21*<ForwardingNumber># and press Call.
  • • - Forward when busy: **67*<ForwardingNumber># and press Call.
  • • - Forward when unanswered: **61*<ForwardingNumber># and press Call.
  • • - Forward when unreachable: **62*<ForwardingNumber># and press Call.
  • •Step 3: You should receive a confirmation message or tone indicating that call forwarding has been set up.
  • •Step 4: To verify, call your number from another phone to check if it forwards correctly.

Troubleshooting Common Issues

If call forwarding does not work as expected, consider the following solutions:
  • •Error: 'Call forwarding not available' - Solution: Ensure your mobile plan supports call forwarding and that you have a strong network signal.
  • •Issue: Calls still ring on the original number - Fix: Double-check the forwarding number for accuracy and re-enable the forwarding settings.
  • •Problem: Forwarding only works intermittently - Workaround: Restart your phone and check for any software updates that may resolve network issues.

Advanced Tips & Shortcuts

Enhance your call forwarding experience with these tips:
  • •Keyboard shortcut: Use the dial codes mentioned above for quick access to forwarding settings.
  • •Command line: Some Android devices allow access to hidden settings via *#*#4636#*#* for advanced network settings.
  • •Hidden feature: Check your carrier's app for additional call management features that may not be available in the default Phone app.

Common Mistakes to Avoid

Avoid these common pitfalls:

Expert Tips

For seamless communication, regularly review your call forwarding settings, especially before traveling or changing your number.