How to fix Teams camera not working

Complete guide with multiple methods and troubleshooting

7-10 min read
Expert Verified
Last Updated: August 2025

Quick Answer

To fix the Teams camera not working issue, start by checking your camera settings within the Teams application and ensuring that the correct camera is selected. If the problem persists, verify your device's privacy settings and update your camera drivers.

Medium⏱ 7-10 min read

Prerequisites & Requirements

Before attempting to fix the Teams camera issue, ensure you have the following:
  • •A compatible camera (built-in or external) that is properly connected.
  • •Updated version of Microsoft Teams installed on your device.
  • •Administrative access to modify system settings if necessary.
  • •Internet connection for troubleshooting steps that require online access.

Method 1: Check Teams Camera Settings

Use this method to ensure that Teams is configured to use the correct camera.
  • •Step 1: Open Microsoft Teams and click on your profile picture in the top right corner.
  • •Step 2: Select 'Settings' from the dropdown menu.
  • •Step 3: In the Settings window, click on 'Devices' from the left sidebar.
  • •Step 4: Under 'Camera', ensure the correct camera is selected from the dropdown menu.
  • •Step 5: Click on 'Make a test call' to verify if the camera is working.
  • •Step 6: If the camera does not work, proceed to the next troubleshooting steps.

For Windows 11

Follow these specific steps for Windows 11 users:
  • •Open the Start menu and select 'Settings'.
  • •Navigate to 'Privacy & security' > 'Camera'.
  • •Ensure that 'Camera access' is turned on and that Teams is allowed to access the camera.

For Windows 10

Windows 10 users should follow these steps:
  • •Right-click the Start button and select 'Settings'.
  • •Go to 'Privacy' > 'Camera'.
  • •Ensure that 'Allow apps to access your camera' is enabled and that Teams is listed.

Method 2: Update Camera Drivers

This method is useful if the camera is not functioning due to outdated drivers.
  • •Step 1: Press 'Windows + X' to open the Quick Access menu.
  • •Step 2: Select 'Device Manager' from the list.
  • •Step 3: Expand the 'Imaging devices' section.
  • •Step 4: Right-click on your camera device and select 'Update driver'.
  • •Step 5: Choose 'Search automatically for updated driver software'.
  • •Step 6: Follow the prompts to complete the update and restart your computer.

Troubleshooting Common Issues

If the above methods do not resolve the issue, consider the following common problems:
  • •Error: 'Camera is being used by another application' - Solution: Close any other applications that may be using the camera, such as Zoom or Skype.
  • •Issue: 'Teams cannot access the camera' - Fix: Check your privacy settings to ensure Teams has permission to use the camera.
  • •Problem: 'Camera not detected' - Workaround: Disconnect and reconnect the camera, or try using a different USB port.

Advanced Tips & Shortcuts

For power users, consider these tips to enhance your Teams experience:
  • •Keyboard shortcut: 'Ctrl + Shift + M' - Mute/unmute your microphone during a call.
  • •Command line: 'devmgmt.msc' - Opens Device Manager directly for quick access.
  • •Hidden feature: 'Background effects' - Access this feature during a call to blur your background or apply effects.

Common Mistakes to Avoid

Avoid these common pitfalls:

Expert Tips

Regularly update your software and drivers to avoid camera issues in the future.