How to fix smart plug not connecting

Complete guide with multiple methods and troubleshooting for smart plug connectivity issues.

7-10 min read
Expert Verified
Last Updated: August 2025

Quick Answer

To fix a smart plug that is not connecting, ensure that your Wi-Fi network is operational, the smart plug is within range, and that the app is correctly configured. If issues persist, consider resetting the device or checking for firmware updates.

Easy⏱ 7-10 min read

Prerequisites & Requirements

Before troubleshooting your smart plug, ensure you have the following:
  • •A compatible smart plug model (check the manufacturer's specifications).
  • •A stable Wi-Fi network (2.4 GHz band is commonly required for smart plugs).
  • •Smartphone or tablet with the corresponding app installed (e.g., TP-Link Kasa, Wemo, etc.).
  • •Access to your Wi-Fi router settings if needed.
  • •Firmware updates for the smart plug (if applicable).

Method 1: Resetting the Smart Plug

Resetting the smart plug can resolve many connectivity issues. This method is useful when the plug is unresponsive or fails to connect after initial setup.
  • •Step 1: Locate the reset button on your smart plug (usually a small pinhole button).
  • •Step 2: Press and hold the reset button for 5-10 seconds until the LED indicator starts blinking rapidly.
  • •Step 3: Open the smart plug app on your smartphone and follow the setup instructions to reconnect the device.
  • •Step 4: If the smart plug does not connect, ensure your Wi-Fi network is operational and within range.

For Windows 11

If using a Windows 11 device to configure the smart plug:
  • •Open the Microsoft Store and ensure the smart plug app is updated.
  • •Check your network settings by going to Settings > Network & Internet > Status.

For Windows 10

For users on Windows 10:
  • •Access the smart plug app through the Microsoft Store and verify updates.
  • •Navigate to Control Panel > Network and Internet > Network and Sharing Center to check your connection.

Method 2: Checking Wi-Fi Settings

Sometimes, connectivity issues arise from incorrect Wi-Fi settings. This method is useful for ensuring your smart plug is configured to connect to the right network.
  • •Step 1: Ensure your smartphone is connected to the same Wi-Fi network that you want the smart plug to connect to.
  • •Step 2: Open the smart plug app and navigate to the settings or device management section.
  • •Step 3: Select the smart plug and check the Wi-Fi settings to ensure it is set to the correct network.
  • •Step 4: If the network is incorrect, follow the app's instructions to reconnect to the correct Wi-Fi.

Troubleshooting Common Issues

If the smart plug still does not connect, consider the following troubleshooting steps:
  • •Error: 'Device not found' - Solution: Ensure the smart plug is powered on and within range of the router.
  • •Issue: 'Connection timeout' - Fix: Restart your router and try reconnecting the smart plug.
  • •Problem: 'Firmware update required' - Workaround: Check the manufacturer's website for firmware updates and apply them as needed.

Advanced Tips & Shortcuts

For users looking to optimize their smart plug experience, consider these advanced tips:
  • •Keyboard shortcut: Ctrl + R - Refresh the app interface to check for new devices.
  • •Command line: ipconfig /all - Use this command in Command Prompt to check your network settings.
  • •Hidden feature: Scheduling - Many smart plugs allow you to set schedules through the app for automated control.

Common Mistakes to Avoid

Avoid these common pitfalls:

Expert Tips

To ensure a seamless experience with your smart plugs, regularly check for firmware updates and maintain a strong Wi-Fi signal.