How to fix Plex remote access not available

Complete guide with multiple methods and troubleshooting

7-10 min read
Expert Verified
Last Updated: August 2025

Quick Answer

To fix the 'Plex remote access not available' issue, ensure that your Plex Media Server is configured correctly and that your network settings allow for remote access. This may involve adjusting settings in both the Plex application and your router.

Medium⏱ 7-10 min read

Prerequisites & Requirements

Before attempting to fix the Plex remote access issue, ensure you have the following:
  • •A Plex Media Server installed on a compatible device (Windows, macOS, Linux, or NAS).
  • •Access to your router settings for port forwarding.
  • •Administrative privileges on the device running Plex Media Server.
  • •A stable internet connection.
  • •Backup your Plex library settings to avoid data loss.

Method 1: Configure Plex Settings

This method is useful when the Plex server is not configured to allow remote access.
  • •Step 1: Open the Plex Web App by navigating to `http://localhost:32400/web` in your browser.
  • •Step 2: Click on the 'Settings' icon (wrench icon) in the top right corner.
  • •Step 3: In the left sidebar, click on 'Remote Access'.
  • •Step 4: Ensure that the 'Enable Remote Access' checkbox is checked. If it is not, check it and click 'Apply'.
  • •Step 5: Verify that the 'Status' shows 'Fully Accessible'. If it shows 'Not Accessible', proceed to port forwarding.
  • •Step 6: If it doesn't work, check your router settings for port forwarding.

For Windows 11

Windows 11 users may need to adjust their firewall settings.
  • •Open 'Windows Security' from the Start menu.
  • •Click on 'Firewall & network protection'.
  • •Select 'Allow an app through firewall'.
  • •Ensure that Plex Media Server is allowed on both private and public networks.

For Windows 10

Windows 10 users should follow similar steps to adjust firewall settings.
  • •Open 'Control Panel' and navigate to 'System and Security'.
  • •Click on 'Windows Defender Firewall'.
  • •Select 'Allow an app or feature through Windows Defender Firewall'.
  • •Ensure Plex Media Server is allowed on both private and public networks.

Method 2: Port Forwarding

Use this method if your Plex server is behind a router that requires port forwarding.
  • •Step 1: Log into your router's web interface (usually `http://192.168.1.1` or `http://192.168.0.1`).
  • •Step 2: Navigate to the 'Port Forwarding' section (this may vary by router).
  • •Step 3: Add a new port forwarding rule with the following details:
  • • - Service Name: Plex
  • • - External Port: 32400
  • • - Internal IP Address: [Your Plex Server's IP Address]
  • • - Internal Port: 32400
  • • - Protocol: TCP
  • •Step 4: Save the settings and restart your router.
  • •Step 5: Return to the Plex Web App and check the Remote Access settings again.

Troubleshooting Common Issues

If you encounter issues, consider the following solutions:
  • •Error: 'Not Accessible' - Solution: Check your router's port forwarding settings and ensure the correct IP is assigned.
  • •Issue: 'Server is not reachable' - Fix: Verify that your Plex Media Server is running and that your firewall allows Plex.
  • •Problem: ISP blocking ports - Workaround: Use a VPN service to bypass ISP restrictions.

Advanced Tips & Shortcuts

For power users, consider these tips:
  • •Keyboard shortcut: Ctrl + Shift + I - Opens the developer tools in your browser for troubleshooting.
  • •Command line: `netstat -a -n` - Check if port 32400 is listening.
  • •Hidden feature: Use Plex's 'Remote Access' diagnostics tool for detailed troubleshooting.

Common Mistakes to Avoid

Avoid these common pitfalls:

Expert Tips

For optimal performance and reliability, regularly check your Plex server settings and network configurations.