How to fix Netflix not working on a smart TV

Complete guide with multiple methods and troubleshooting

7-10 min read
Expert Verified
Last Updated: August 2025

Quick Answer

To fix Netflix not working on a smart TV, you can try several methods including restarting the TV, checking your internet connection, and reinstalling the Netflix app. If these steps do not resolve the issue, further troubleshooting may be necessary.

Easy⏱ 7-10 min read

Prerequisites & Requirements

Before attempting to fix Netflix on your smart TV, ensure you have the following:
  • •A smart TV compatible with the Netflix app (check manufacturer's specifications).
  • •Stable internet connection (minimum 3 Mbps recommended for streaming).
  • •Access to the TV's remote control.
  • •Netflix account credentials (username and password).
  • •Backup any important data if necessary, especially if you plan to reset the TV.

Method 1: Restarting the Smart TV

Restarting your smart TV can resolve temporary glitches that may prevent Netflix from working.
  • •Step 1: Locate the power button on your smart TV or use the remote control.
  • •Step 2: Press and hold the power button until the TV turns off (usually 5-10 seconds).
  • •Step 3: Wait for about 30 seconds before turning the TV back on.
  • •Step 4: Once the TV is on, navigate to the Netflix app and check if it works.

For Samsung Smart TVs

Samsung TVs often have a specific restart method.
  • •Press the Home button on the remote.
  • •Navigate to Settings > Support > Self Diagnosis > Reset Smart Hub.
  • •Confirm the reset and wait for the TV to restart.

For LG Smart TVs

LG TVs may require a different approach.
  • •Press the Settings button on the remote.
  • •Go to General > Reset to Initial Settings.
  • •Follow the prompts to reset and restart the TV.

Method 2: Checking Internet Connection

A stable internet connection is crucial for Netflix to function properly. Check your network settings and connectivity.
  • •Step 1: Press the Home button on your remote to access the main menu.
  • •Step 2: Navigate to Settings > Network.
  • •Step 3: Select 'Network Status' or 'Check Connection' to verify your connection.
  • •Step 4: If the connection fails, troubleshoot your network (check router, cables, etc.) and reconnect.

Troubleshooting Common Issues

If Netflix is still not working, consider the following common issues and their solutions:
  • •Error: 'Netflix not available' - Solution: Check for service outages on Netflix's official status page.
  • •Issue: App crashes on launch - Fix: Uninstall and reinstall the Netflix app from the TV's app store.
  • •Problem: Buffering or slow streaming - Workaround: Lower the streaming quality in Netflix settings or connect via Ethernet instead of Wi-Fi.

Advanced Tips & Shortcuts

For power users, consider these advanced tips:
  • •Keyboard shortcut: Ctrl + Shift + R (on some smart TVs) - Refresh the Netflix app.
  • •Command line: N/A for smart TVs, but consider using a smart hub for advanced configurations.
  • •Hidden feature: Use the Netflix secret menu by pressing Up, Up, Down, Down, Left, Right, Left, Right on the remote.

Common Mistakes to Avoid

Avoid these common pitfalls:

Expert Tips

Regular maintenance of your smart TV and network can prevent Netflix issues.