How to fix Google Photos not backing up

Complete guide with multiple methods and troubleshooting for Google Photos backup issues.

7-10 min read
Expert Verified
Last Updated: August 2025

Quick Answer

To fix Google Photos not backing up, ensure that your backup settings are correctly configured, your device has sufficient storage, and that you are connected to a stable internet connection. If issues persist, check for app updates and permissions.

Medium⏱ 7-10 min read

Prerequisites & Requirements

Before attempting to fix Google Photos backup issues, ensure you meet the following requirements.
  • •A device running Android 6.0 or higher, iOS 12.0 or higher, or a compatible web browser.
  • •Google Photos app installed (latest version recommended).
  • •Sufficient storage space on your device and Google Drive.
  • •Active internet connection (Wi-Fi or mobile data).
  • •Permissions granted for Google Photos to access your device's storage.

Method 1: Check Backup Settings

Use this method to verify that your backup settings are correctly configured in the Google Photos app.
  • •Step 1: Open the Google Photos app on your device.
  • •Step 2: Tap on your profile picture in the top right corner.
  • •Step 3: Select 'Photos settings' from the dropdown menu.
  • •Step 4: Tap on 'Backup & sync' and ensure the toggle is turned on.
  • •Step 5: Verify that the correct Google account is selected under 'Back up to'.
  • •Step 6: Check the 'Upload size' setting to ensure it meets your needs (High quality or Original).
  • •Step 7: To verify, return to the main screen and check for the backup status under 'Photos' - it should say 'Backing up' or 'Backed up'.
  • •Step 8: If it doesn't work, try toggling 'Backup & sync' off and back on again.

For Windows 11

Windows 11 specific steps for using Google Photos via a web browser.
  • •Open Microsoft Edge or your preferred browser.
  • •Navigate to photos.google.com and log in with your Google account.
  • •Click on the gear icon (Settings) in the top right corner.
  • •Ensure 'Backup & sync' is enabled in the settings.

For Windows 10

Windows 10 specific steps for using Google Photos via a web browser.
  • •Open Google Chrome or your preferred browser.
  • •Go to photos.google.com and sign in to your Google account.
  • •Click on the settings icon (gear) in the top right corner.
  • •Check that 'Backup & sync' is turned on.

Method 2: Check Device Storage and Permissions

This method is useful if your backup settings are correct but backups are still failing.
  • •Step 1: Go to your device's 'Settings'.
  • •Step 2: Tap on 'Storage' to check available space. Ensure you have at least 15% free space.
  • •Step 3: Return to 'Settings' and navigate to 'Apps' or 'Applications'.
  • •Step 4: Find and select 'Google Photos'.
  • •Step 5: Tap on 'Permissions' and ensure 'Storage' permission is granted.
  • •Step 6: To verify, open Google Photos and check if it begins backing up.
  • •Step 7: If it doesn't work, clear the app cache by going to 'Storage' > 'Clear Cache'.

Troubleshooting Common Issues

If you encounter problems, try the following solutions.
  • •Error: 'Backup paused' - Solution: Check your internet connection and ensure 'Backup & sync' is enabled.
  • •Issue: 'Not enough storage' - Fix: Free up space on your device or Google Drive.
  • •Problem: 'Photos not uploading' - Workaround: Restart your device and check for app updates.

Advanced Tips & Shortcuts

Utilize these tips to enhance your Google Photos experience.
  • •Keyboard shortcut: Ctrl + Shift + N - Create a new album quickly.
  • •Command line: Use Google Drive's Backup and Sync tool for automatic backups.
  • •Hidden feature: Use 'Free up space' in the Google Photos app to delete local copies of backed-up photos.

Common Mistakes to Avoid

Avoid these common pitfalls:

Expert Tips

Regularly review your backup settings and storage to ensure smooth operation.