How to fix Google Home not responding

Complete guide with multiple methods and troubleshooting

7-10 min read
Expert Verified
Last Updated: August 2025

Quick Answer

To fix a Google Home device that is not responding, start by ensuring it is powered on and connected to Wi-Fi. If the issue persists, try restarting the device or resetting it to factory settings.

Easy⏱ 7-10 min read

Prerequisites & Requirements

Before troubleshooting your Google Home device, ensure you have the following:
  • •A Google Home device (Mini, Max, Nest) powered on and plugged into a power source.
  • •A smartphone or tablet with the Google Home app installed (available on iOS and Android).
  • •An active Wi-Fi connection with internet access.
  • •Basic knowledge of navigating your smartphone or tablet settings.

Method 1: Restarting the Google Home Device

Restarting your Google Home device can resolve temporary glitches that may cause it to be unresponsive.
  • •Step 1: Unplug the power adapter from the Google Home device.
  • •Step 2: Wait for at least 10 seconds before plugging it back in.
  • •Step 3: Wait for the device to reboot, indicated by the spinning white light on the top of the device.
  • •Step 4: Once the light stabilizes, test the device by saying 'Hey Google' followed by a command.

For Windows 11

If you are using the Google Home app on Windows 11 via an emulator:
  • •Open the emulator and ensure it is connected to the internet.
  • •Follow the same steps as above for restarting the device.

For Windows 10

If you are using the Google Home app on Windows 10 via an emulator:
  • •Launch the emulator and check that it has internet access.
  • •Follow the same steps as above for restarting the device.

Method 2: Resetting the Google Home Device

If restarting does not resolve the issue, resetting the device to factory settings may be necessary.
  • •Step 1: Locate the microphone mute button on the back of the Google Home device.
  • •Step 2: Press and hold the button for about 15 seconds until you hear a confirmation sound.
  • •Step 3: Release the button when the device announces that it is resetting.
  • •Step 4: Set up the device again using the Google Home app.

Troubleshooting Common Issues

If your Google Home device is still not responding, consider the following common issues and their solutions:
  • •Error: 'Google Home is not connected to Wi-Fi' - Solution: Check your Wi-Fi connection and ensure the device is within range.
  • •Issue: 'Google Home is not responding to commands' - Fix: Ensure the device's microphone is not muted and that it is powered on.
  • •Problem: 'Google Home is stuck on the setup screen' - Workaround: Restart the device and try setting it up again.

Advanced Tips & Shortcuts

For users looking to optimize their Google Home experience, consider the following:
  • •Keyboard shortcut: N/A - Google Home does not utilize keyboard shortcuts.
  • •Command line: N/A - Google Home does not support command line operations.
  • •Hidden feature: Voice Match - Set up Voice Match in the Google Home app to personalize responses based on who is speaking.

Common Mistakes to Avoid

Avoid these common pitfalls:

Expert Tips

Regularly updating your Google Home app and device firmware can prevent many issues.