How to add custom email domains to Google Workspace

Complete guide with multiple methods and troubleshooting for adding custom email domains to Google Workspace.

7-10 min read
Expert Verified
Last Updated: August 2025

Quick Answer

To add custom email domains to Google Workspace, you need to access the Admin Console, navigate to the Domains section, and follow the prompts to add and verify your domain. This process allows you to use your own domain for email addresses instead of the default Google domain.

Medium⏱ 7-10 min read

Prerequisites & Requirements

Before you start adding a custom email domain to Google Workspace, ensure you have the following:
  • •A registered domain name (e.g., example.com) from a domain registrar.
  • •Admin access to your Google Workspace account.
  • •Access to your domain's DNS settings through your domain registrar.
  • •Backup any important data from your current email system if migrating.

Method 1: Using the Google Workspace Admin Console

This is the primary method for adding a custom email domain. Use this method when you have admin access and want to manage everything through the Google interface.
  • •Step 1: Log in to your Google Workspace Admin Console at admin.google.com.
  • •Step 2: Click on 'Domains' from the Admin Console dashboard.
  • •Step 3: Select 'Add a domain' or 'Add a domain alias'.
  • •Step 4: Enter your new domain name (e.g., example.com) and click 'Continue'.
  • •Step 5: Follow the prompts to verify your domain ownership, typically by adding a TXT record to your DNS settings.
  • •Step 6: Once verified, you can set up email addresses using your new domain.
  • •Step 7: To verify, send a test email to an address using the new domain and check if it is received.

For Windows 11

If you are using Windows 11, the steps remain the same as the standard method, but ensure your browser is up to date for optimal performance.
  • •Use Microsoft Edge or Google Chrome for best compatibility.
  • •Ensure that pop-ups are allowed for the Admin Console.

For Windows 10

On Windows 10, the process is identical, but ensure your browser is updated to avoid any issues.
  • •Use Google Chrome or Firefox for best results.
  • •Clear your browser cache if you encounter loading issues.

Method 2: Using Domain Registrar Settings

This method is useful if you prefer to manage DNS settings directly through your domain registrar. Use this when you have experience with DNS management.
  • •Step 1: Log in to your domain registrar's website (e.g., GoDaddy, Namecheap).
  • •Step 2: Navigate to the DNS management section.
  • •Step 3: Add a new TXT record for domain verification as provided by Google Workspace.
  • •Step 4: Go back to the Google Workspace Admin Console and click 'Verify'.
  • •Step 5: Once verified, return to the DNS settings to add MX records for email routing.
  • •Step 6: Save your changes and wait for DNS propagation, which can take up to 48 hours.

Troubleshooting Common Issues

If you encounter problems while adding your custom email domain, refer to the following solutions:
  • •Error: 'Domain not verified' - Solution: Ensure the TXT record is correctly added to your DNS settings and wait for propagation.
  • •Issue: 'Email not delivered' - Fix: Check that MX records are correctly set up in your DNS settings.
  • •Problem: 'Access denied' - Workaround: Ensure you are logged in with an admin account that has permission to manage domains.

Advanced Tips & Shortcuts

Here are some power user tips to enhance your experience:
  • •Keyboard shortcut: Ctrl + Shift + T - Reopen the last closed tab in your browser.
  • •Command line: nslookup example.com - Check DNS records directly from your command line.
  • •Hidden feature: Use Google Workspace Marketplace to find additional tools for email management.

Common Mistakes to Avoid

Avoid these common pitfalls:

Expert Tips

For the best results, always ensure your DNS settings are correctly configured and verified before attempting to send emails.